Frequently Asked Questions
Is the glass dishwasher safe?
Yes, the glass is dishwasher safe.
How durable is the glass?
The glass is similar to other glassware that you have in your home. It lasts but if you drop it, it may break.
Can the glass handle heat?
Sudden temperature change may break or shatter the product. While the glass is hot, do not pour cold liquid into it. If the glass is cold, do not pour hot liquid into it.
What if our glass arrives broken?
If your order arrives with any breakage, please send a photo to email@example.com and we will replace the item.
Can we donate glass to you?
Yes! Our sister non-profit Bottle Underground collects used bottles and jars from the Philadelphia area. Learn more at www.bottleunderground.com!
Do you accept returns?
Yes, we do accept returns within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. The typical processing time is 1-2 weeks upon refund confirmation.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For more information, head to our Refund Policy page!